As a receptionist, you’ll act as the face of your company. You’ll be the first person that clients and customers meet, so the impression you make will speak volumes about the way your company does business. You’ll learn great administration skills, excellent IT and keyboard skills and how to conduct yourself as a professional receptionist. In fact, with your completed diploma, you’ll be able to effortlessly manage the most demanding tasks – making you a highly valued member of any business.
A receptionist in today’s thriving business world is so much more than someone who answers the telephone. You’ll be at the frontline of communications; ensuring information is provided in the right manner, as well as dealing with enquiries and requests from clients and colleagues even when you’re busy with a range of tasks. The Receptionist Diploma will teach you superior keyboard skills, how to produce business documentation, great IT skills and how to speak the language of business. And to complement your diploma, you’ll also have the option to choose one elective subject, including keyboard speed development, good telephone techniques and audio transcription to name but a few.
OTI executive secretarial course prepares you for the diverse roles of an executive or personal assistant/secretary. Omanline simply gives you the opportunity to start your career right away.
The course includes the following modules:
- Business Communication
- Secretarial Duties & Procedures
- Public Relations / Human Relations
- Organization of Commerce
- Telephone Operating & Fax Transmission
- Ms-Office & Internet
Customer ServiceIt is the aim of this program to provide training for those who currently work, or intend to work directly with customers or visitors. It is addressed to front-line service providers who ultimately determine the quality level of customer service.
This training program is expected to equip students with the knowledge and skills necessary to be employable as trained cashiers or customer service representatives in banks, quasi-banking organizations, money changers, or any other kind of industries.
Developing skills for security guardsSecurity Officers are professional who work in a variety of organization and with diverse groups of people. As such, they require the necessary skills and knowledge to enhance both personal and organizational performance. As quickly as the world and its continents change and develop, so do risks and threats of dealing with people and work places. In order to achieve a consistent level of best practice in security, the officer needs to understand the requirements of the industry, their organization and department, their team and their security projects.
The objective of the course is to provide students the opportunity to deepen their awareness and understanding of conceptual frameworks and best (managerial) practices regarding purchasing and supply management.
Office ManagementThis course will take you through from the basics of Office to Office Management concepts. Office is described as the nerve centre of the entire organisation. The present day office activities have expanded to a wider extent to keep pace with rapid globalisation. Office is now indispensable part of any business organisation. Modern offices are organised on scientific principles and their management and administration are in the hands of techno savvy Managers which has paved way for the sustenance of a business amidst cut throat competition.
Students learn the business side to accounting, such as legible handwriting, bookkeeping, various equations and liabilities in this introductory class. Basic accounting principles and how they relate to statement making are also covered. This course is a must for any accounting major.
This class addresses creating account reports. Familiarization of cash flows, revenue and expense, stockholders’ equity, revenue recognition and pro forma statements are taught. Students learn skills for creating reports with decision makers in mind. Students may also use pensions and employee benefits when creating reports.
There are numerous Human Resource courses available including short courses, and professional qualifications. These courses cover areas such as assessing staffing needs, compensation and benefits, budgeting for human resources, learning, development and training of staff and HR planning amongst others.
A comprehensive and accredited qualification of this nature will prepare you well for a successful HR career and will enable you to progress to management with ease.
Sales Negotiation Skills
Sales professionals today must work harder than ever to reach the final stage in pursuing a sale: the negotiation. Therefore, the urge to close can overwhelm other considerations – namely, price.
This program will teach you the Essential Rules of Sales Negotiation and will teach your sellers how to lead a masterful negotiation process that results in win-win solutions when possible.
Public Relation ManagementPR is a wide-ranging field and crucial activity for any modern organization. This course will first guide you through a case study that demonstrates the importance of developing and maintaining relationships, even with those whom you may feel are adversaries. You will study the role of public relations within an organization, and learn the benefits which effective PR management and strategy can have for an organization. You will then look into the organizational theory behind PR. This course will also cover the topic of the importance of public relations in the management of communication between an organization and its core market. It will discuss the RACE process which acts as a guideline for creating and running a public relations campaign. You will learn about the four main categories within the profession including Corporate PR, Agency PR, Government/public affairs, and nonprofit/NGO/activist PR. You will also learn how to conduct a moral analysis, and examine the importance of good leadership through a real-life case study.
Media Relations Management
This media relations course covers top-level media engagement for senior communication directors and PR managers. You will learn to design strategic media campaigns, manage productive press office teams, and engage the media effectively during a reputational crisis. You will refine your personal spokesperson skills in videotaped role-play interviews and coaching with real journalists.
This course covers the following modules:
- Advanced media dynamics
- Building authority in the media
- Ethics in media relations
- Briefing and supporting top spokespeople
Event ManagementEvents Management will give you a global perspective on events management, equipping you with the expert knowledge and skills you need to fast-track your career as a creative and entrepreneurial event management professional. With its flexible online format, the course will:
- Give you expertise in a range of event management skills and techniques
- Enable you to fully engage with the contexts and communities involved in the event management process across regional, national and international work environments
- Teach you to innovatively apply skills and creatively problem-solve to establish a pioneering approach to event management
Electronic Document ManagementA document management system is a computer system used to track and store electronic documents. It is usually also capable of keeping track of the different versions modified by different users. The term has some overlap with the concepts of content management systems. It is often viewed as a component of enterprise content management systems and related to digital asset management, document imaging, workflow systems and records management systems. This course show you how to deal with papers in an electronic way to get rid of the papers hard copy which takes a lot of space and time
- Manage/ control documents, including folders and forms reduce document distribution costs – no more paper.
- Distribute and view documents costs – no more paper
- Scan, OC, index and archive paper documents.
- Automate other office functions that involve work flows and electronic mail
- Understand how companies measure financial performance
- Determine why ERP systems facilitate business process
- Employ best practices when working on the implementation of an ERP system
- Learn basic accounting principles
- Specialize in advanced accounting topics (revenue recognition, invoicing mechanics, cost flow methods, capitalized costs, fair value accounting, revaluation, etc.)
- Secure financing and understand debt covenants
To introduce practical aspects of tax planning as an important managerial decision-making process. Expose the participants to real life situations involving taxation and to equip them with techniques for taking tax-sensitive decisions.
It is easy to overlook the importance of contract management because it seems to be a boring, mundane topic. Contracts, however, are the basis of most business relationships. If contracts are managed well, business relationships will flourish. If they are not, companies face financial loss, relationship harm, and damaged reputations.