Professional Training

Professional Training




You will gain knowledge of the Passenger Service Agent role, duties coupled with aviation terminology and procedures. You will learn how to check-in and board passengers, using airline system simulator.

Through role-plays based on airport scenarios and a variety of other learning activities, you will develop the necessary skills to perform in a front-line customer service role. Our ‘job specific’ course can prepare you for employment in airport passenger handling.

The course covers a variety of topics including:

  • Principles of Passenger Handling
  • Passenger Categories and Baggage
  • Airport Check-in
  • Aviation Customer Service
  • Preparation for Employment
  • Airport Boarding
  • Check in and Boarding Computerised System Simulator
  • Recruitment Preparation
  • Assessment Day
  • Final Revision and Certification Ceremony


  • Load Control Management
  • Turn Around Coordinator
  • Weight Balance
  • Ramp Coordinator